Get in Touch With Us
This page tells you how to contact the editorial team behind Online Casino Sites, what we can realistically help with, and what we cannot. Most messages we receive come from readers comparing high-payout casino offers who want a term explained, a number checked, or a correction made. All of those are welcome. What we cannot do is act as your casino's support desk or resolve a payout dispute on your behalf — for that, you need the operator and, if that fails, the regulator in your state.
Write to us at [email protected]. A real person reads every message. Include the casino name, the date, and a short description of what happened or what you want checked, and you will get a more useful answer.
What our team can and cannot help with
| We can help with | We cannot help with |
|---|---|
| Explaining wagering requirements, bonus expiry, max bonus bets and cashout caps | Releasing a pending withdrawal or overturning a casino's decision |
| Correcting an out-of-date offer, rating or payment detail on our pages | Accessing, unlocking or closing your casino account |
| Pointing you to the right regulator or complaints route | Acting as an arbitrator between you and an operator |
| Clarifying how RTP, volatility and random number generators affect payouts | Predicting results, or advising on how to win |
| Commercial and partnership enquiries, handled separately from editorial | Paid placement in our rankings |
How commercial relationships work here
Some links on this site are commercial, and the publisher may earn a commission if you open an account through them. That revenue pays for the research; it does not buy a position, a rating or a favorable write-up. If you contact us to ask whether a particular listing is commercial, we will tell you. Editorial ratings on this site are our own assessment, not customer-review scores, and advertised payout speeds are the operator's claim unless we say otherwise. Facts on this page were last reviewed on Sep 25, 2026 by Caleb Marshall.
Questions about the offers we list
Bonus terms are the single biggest source of reader questions, because the headline number is rarely the number that matters. Below are the three top-rated offers in our current list and the points readers most often write in about. Terms change without notice — always read the operator's own terms before depositing, and tell us if what you see differs from what we show.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list (editorial rating 10.0) because the headline match percentage and ceiling are among the largest we cover, which is what most people searching for high payouts are chasing. The practical question readers ask is what the $10,000 actually requires: a maximum that size is reached only with a very large qualifying deposit, and the 50 free spins are normally restricted to nominated slots with their own spin value and win caps. The limitation is straightforward — big match bonuses of this shape usually carry heavy playthrough and a maximum cashout, so the amount you can withdraw from bonus funds can be far below the advertised figure. Check the wagering multiple, the max bet allowed while a bonus is active, and the expiry window before you accept it.
Magician Bet — 101% No Wagering
This one earns its place (9.9) for the opposite reason: it is smaller, but "no wagering" removes the mechanism that most often blocks a payout. If your question to us is "why does a 101% offer rank above a 375% one", that is the answer — a bonus with no playthrough converts to withdrawable balance on far simpler terms. The limitation is scale. A 101% match is modest next to the triple-digit deals elsewhere on this page, and no-wagering offers commonly attach a lower maximum bonus amount and can still restrict eligible games or minimum deposit. Read the cap before assuming it is the better value for your stake size.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Listed at 9.8, this is a slots-led package, with the free spins tied to one named game rather than spread across the library. Readers contact us about that specificity most often: spins locked to a single title mean the game's RTP and volatility decide what the spins are worth to you, and a high-volatility game can return nothing across 50 spins. The drawback is the usual one for large match percentages — expect wagering on the deposit and bonus, a maximum bet while wagering, and a deadline. If you prefer table games or live dealer rooms, a slots-tied package is a poor fit whatever the percentage says.
Comparing the wider list
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.3 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Two shapes to note when you write to us about these. Offers quoted in SC are sweepstakes-style currencies, not dollars, and redemption rules differ from cash casino withdrawals. Offers quoted in BTC depend on crypto deposits, which changes the fee and timing picture entirely. If you are unsure which model a site uses, ask — it is the question that saves the most disappointment.
Money questions we get asked most
We cannot see your account, so we can only explain how these things generally work in the US market and what to check on the operator's own terms page.
- Cost to take part — a minimum deposit, typically stated separately from the bonus qualifying minimum. Those two numbers are often different, and depositing the smaller one can forfeit the offer.
- Paying in — debit cards are the most widely accepted method for US players; credit card gambling deposits are blocked by some issuers and by rules in some states. Bank transfer and ACH are common, e-wallets vary by operator, and PayPal availability is limited to certain state-licensed sites rather than being universal.
- Getting paid — many operators require you to withdraw by the same method you deposited with where possible. Card and e-wallet payouts are usually the quickest; ACH and bank transfer take longer; paper checks are slowest.
- Timing — the clock generally starts after an internal review or pending period, not when you click withdraw. A first withdrawal almost always takes longer because identity checks run alongside it.
- Limits and fees — look for the minimum withdrawal amount, daily, weekly and monthly caps, and any bonus cashout limit. Fees may be charged by the operator, the payment provider, or both.
If an operator's published timings and the reality differ for you, send us the dates and the method used. We use that kind of report to re-check what we publish.
Verification, delays and disputes
Most "my withdrawal is stuck" messages trace back to know-your-customer checks. Operators are required to confirm your identity, age and often your address before paying out, and larger or unusual balances can trigger source-of-funds requests. That is normal, not a red flag on its own. The order we suggest:
- Submit every document the operator asks for, in the format requested, in one batch.
- Ask support in writing for a specific reason and a timeframe, and keep the transcript.
- If it is unresolved, escalate through the operator's formal complaints procedure — licensed sites must publish one.
- If that fails, take it to the regulator that licenses the site in your state, or the relevant alternative dispute resolution body named in the terms.
- Tell us what happened. We cannot force a payout, but persistent reader reports affect how we describe an operator.
Games, and the other products these brands run
When readers ask us "which site pays best", the honest answer starts with what they play. Slots carry a published return-to-player percentage and a volatility profile, and results are produced by random number generators — high volatility means rarer, larger wins, not better value. Progressive jackpots pool contributions across players, so the advertised top prize is not part of the base return you can expect. Table games such as blackjack, roulette and baccarat generally show a lower house edge than slots, but they are also the games most often excluded from bonus wagering or counted at a reduced rate. Live dealer rooms stream real tables and usually sit outside bonus eligibility altogether. Mobile play, through a browser or a dedicated casino app, typically offers a smaller slice of the full library.
Several brands on our list also run other product lines. BetUS, for example, is known for sportsbook betting alongside its casino, and sports wagering has its own separate bonus terms, rollover rules and state permissions — a casino bonus rarely transfers to it. Card Crush, Zumba Cards and Amazon Jackpots operate on a sweepstakes or social-casino model with coin and SC currencies rather than direct cash wagering, which means redemption, not withdrawal, and different eligibility rules. Bets.FM's crypto-denominated offer points to a crypto-first payments model. If you contact us about a bonus, tell us which product you mean, because the terms are not interchangeable. Readers researching offshore alternatives can also see our overview of casinos operating outside GamStop, which explains why those sites sit in a different regulatory category.
Who can play, and what applies in the US
You must be 21 or over to use the casinos we cover in most US states, and you must be physically located in a state that permits the activity. Regulation is state-level: there is no single national online casino license. Some states license real-money online casinos through their own gaming commission and require geolocation checks at login; many do not permit them at all; sweepstakes-style sites operate under a separate legal model that is not available everywhere and is under active review in several states. Accepting US customers is not the same as being authorized to serve them — check which body, if any, licenses a site before you deposit, and confirm your own state's position. We do not claim a specific license for any operator unless it is verifiable.
If gambling has stopped being entertainment, contact us is not the right first step. Use the operator's deposit and loss limits, time-outs and self-exclusion tools, consider blocking software on your devices, and reach the 1-800-GAMBLER national helpline or your state's problem gambling program. Nothing on this site should be treated as income or a way out of financial trouble, and no casino is completely safe to assume good outcomes from.
How we assess the sites we list
Our ratings come from desk research, not from play. We review published terms, license and ownership information where it is available, payment and withdrawal policies, game supplier lists, complaints handling and the clarity of the bonus conditions. We do not deposit, wager or withdraw, and we never present an editorial rating as a customer-review score. Where a fact is unconfirmed, we say so. Commission never decides a position, and we will correct anything you can show us is wrong.
Sending a message that gets a useful reply
Include the casino name and the page on our site you were reading, the date of your deposit or withdrawal, the payment method, and a screenshot of the term you are querying. If your enquiry is commercial, say so in the subject line so it goes to the right inbox rather than the editorial queue. We aim to reply within two business days; volume sometimes pushes that out, and complex payment questions may take longer while we re-check the operator's current terms.
If you spot a bonus percentage, cap or payment detail on this site that no longer matches the operator's own page, that is the single most valuable message you can send us. Write to [email protected] and we will check it against the source.