1. Shipping Policy
- Processing Time: Orders are processed within [1-3 business days] after receiving your order confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an email confirmation. A second email will be sent with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
- Domestic Shipping: We offer various shipping options to suit your needs:
- Standard Shipping: Estimated delivery within [5-7 business days]
- Express Shipping: Estimated delivery within [2-3 business days]
- International Shipping: Available to select countries, with estimated delivery times ranging from [7-14 business days], depending on the destination. Additional customs fees may apply depending on your country’s regulations.
3. Tracking Your Order
- All orders include tracking. Once shipped, a tracking number will be provided so you can follow your order’s progress. Please allow 24 hours for tracking updates to begin.
4. Customs and Import Fees
- For international orders, additional customs or import duties may apply. These fees are the responsibility of the customer and vary by country. We recommend contacting your local customs office for more information.
5. Delays and Missing Shipments
- While we work hard to ensure timely deliveries, delays can sometimes occur due to factors beyond our control (e.g., customs, weather). If your shipment is delayed or if you haven't received your package within the estimated timeframe, please contact our customer service team at [contact information].
6. Shipping Restrictions
- Currently, we are unable to ship to certain restricted regions. Please refer to our FAQ or contact us directly if you have questions regarding your location.
Paul –
The color is rich and beautiful. I love this sweater. It’s thick, warm and cozy